Last updated: 1st June 2025

1. Introduction

Welcome to Syl Reach Solutions. We value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, disclose, and protect data when you use our website or services.

2. Information We Collect

• Personal Data: Name, email address, phone number, job title, company name, and other contact details you voluntarily provide.

• Usage Data: IP address, browser type, pages visited, time spent, referral source, and device information.

• Communications Data: Email correspondence, support chat logs, feedback submissions.

• Cookies & Tracking: We use cookies, web beacons, and similar technologies to track site usage and preferences.

3. Use of Information

We use the information we collect to:

• Provide, maintain, and improve our services and website

• Communicate with you — e.g., respond to inquiries, send notices, updates

• Analyze usage trends and preferences to enhance user experience

• Conduct surveys and feedback to better our offerings

• Prevent fraud, enforce our terms, and protect legal rights

4. Sharing & Disclosure

We will not sell your personal data. We may share information with:

• Service Providers & Partners: Third parties who assist us with operations (e.g., hosting, analytics, email services) under confidentiality agreements

• Legal Requirements: To comply with laws, respond to legal process, or protect rights, property, or safety

• Business Transfers: In case of merger, acquisition, or sale of assets, personal data may be transferred under appropriate terms

5. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your data subject to no absolute guarantees. Access to your personal data is limited to authorized personnel who need it for legitimate business purposes.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes listed above, or as required by law. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or update your personal data

• Request deletion or restrict processing

• Withdraw consent (where processing is consent-based)

• Opt out of marketing communications
  To exercise these rights, contact us at the address below. We will respond in accordance with applicable law.

8. Cookies & Tracking Technologies

Our website uses cookies and similar tools to improve functionality and user experience. You may control cookie preferences via your browser settings. Note that disabling some cookies may affect site performance.

9. Third-Party Links & Services

Our site may contain links to external websites. This policy does not apply to those sites. We encourage you to review their privacy statements. We may also use third-party services (e.g. analytics, CRM, email providers) that collect data per their own policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post revised versions on this page with updated “Last updated” dates. Significant changes may be notified via email or website announcements.

11. Contact Us

If you have questions, concerns, or requests regarding your privacy or this policy, please contact:
Syl Reach Solutions
Point View Shopping Center, Ambarkhana, Sylhet

+8801722673898