Terms & Conditions
1. Introduction
These Terms & Conditions (“Terms”) govern your access to and use of the services provided by Syl Reach Solutions, located in Bangladesh. By using our website or services, you agree to these Terms. If you disagree, do not use our services.
2. Services
Syl Reach Solutions offers services such as customer support, technical support, telemarketing, lead generation, appointment setting, and related call center solutions. Specific service agreements may have additional terms.
3. Eligibility
You must be at least 18 years old or have legal capacity in your jurisdiction to enter into binding agreements. You represent that you have the authority to engage our services.
4. Contracts & Orders
All service requests, quotes, proposals, and orders are subject to acceptance by Syl Reach Solutions. We reserve the right to refuse or cancel any order for any reason.
5. Payment Terms
Clients agree to pay the fees as per the agreed contract schedule. All invoices are due within the specified timeframe. Late payments may incur interest or suspension of services.
6. Confidentiality & Data Protection
We commit to keeping your data—and your customers’ data—secure and confidential. We will not share your proprietary information with unauthorized parties. We comply with applicable data protection laws.
7. Intellectual Property
All materials, trademarks, logos, and content provided by Syl Reach Solutions remain our intellectual property. Clients may use them only as permitted under the agreement.
8. Liability Limitations
To the extent permitted by law, Syl Reach Solutions is not liable for indirect, incidental, or consequential damages, lost profits, or data loss arising from service usage. Our maximum liability is limited to the fees paid by the client in the preceding 12 months.
9. Termination
Either party may terminate a service agreement with prior written notice, as stipulated in the contract. Upon termination, outstanding payments become due. We may also suspend services for breach of Terms.
10. Warranties & Disclaimers
We strive for high quality, but do not warrant error-free or uninterrupted service. You accept services “as is” to the fullest extent allowed by law.
11. Governing Law & Dispute Resolution
These Terms are governed by the laws of Bangladesh. Any disputes shall be resolved through mediation or arbitration before resorting to courts, unless otherwise required.
12. Changes to Terms
We may modify these Terms at any time. Changes become effective when posted on our website. Continued use of services after changes implies acceptance.
13. Contact Information
If you have questions or concerns about these Terms, please contact us via our Contact Us page or through our official email address listed on the website.
